Shipping Policy

Where can my orders be delivered to?
All orders can be shipped to all registered addresses in Malaysia – both Peninsular and East Malaysia. We do not ship internationally at this current time. *Delivery is only unavailable to P.O Box and FELDA areas.

Will my orders be delivered in discreet packaging?
We completely understand privacy and we've made sure that the packaging is discreet for your convenience. No one will know what's in it except someone who is inclined to open it. 

Can I change the shipping address after payment is made?
Please make sure all the shipping details are correct before proceeding with payment. Once payment is made, all of the shipping details cannot be changed to avoid any unnecessary confusion and argument.

When will ship out my order?
Order cut-off time is 10:00 a.m. All the orders placed before the cut-off time, we will ship out on the same day. Otherwise, we will ship out on the next working day. We arrange shipment every day except on Sundays and on Public Holidays. 

What is the delivery time to an address? 
Peninsular Malaysia – 2 to 4 working days
East Malaysia – 5 to 8 working days

*All delivery time depends on the handling speed of the courier company. [ MCO/FMCO period might be delayed, especially EMCO area and shipping to East Malaysia.]

How do I qualify for free shipping?
Free Shipping is available for orders above RM 45.00 (West Malaysia), you are entitled to free shipping.

How much do you charge the shipping fees per order?
Standard shipping rates:
Peninsular Malaysia – RM6.50/kg (inclusive GST)
East Malaysia – RM15.90/kg (inclusive GST)